Refund Policy

Refund Policy

Last updated: 18 July 2025

At Novimae, we are committed to providing our customers with the highest quality maternity wear and exceptional service. We understand that sometimes purchases may need to be returned, and we are happy to assist with returns and refunds under the conditions outlined below.

By purchasing from Novimae, you agree to the terms and conditions of this Refund Policy.

1. Returns

We offer a 14-day return policy from the date you receive your order. To be eligible for a return, the following conditions must be met:

• The item must be unused, unworn, and in the same condition that you received it.

• The item must be in its original packaging with all tags attached.

• We do not accept returns on items that have been worn, washed, or altered in any way.

Please note that intimate items, such as underwear or swimwear, are non-returnable for hygiene reasons unless they are faulty.

2. How to Return an Item

To initiate a return, please follow these steps:

• Contact us via email at [Insert Email Address] to inform us of your intent to return an item.

• Provide your order number, the item(s) you wish to return, and the reason for the return.

• Once your return request is approved, you will receive a return authorization along with instructions on how to send the item(s) back to us.

• You will be responsible for paying for your own return shipping costs unless the item is faulty or was sent in error.

3. Refund Process

Once we receive your returned item and verify that it meets the return conditions, we will process your refund within 7-10 business days. The refund will be issued to the original method of payment.

Please note that it may take additional time for your bank or payment provider to process the refund.

4. Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange an item for a different size or colour, please return the item for a refund and place a new order for the desired item.

5. Faulty or Incorrect Items

If you receive an item that is faulty or not what you ordered, please contact us immediately at [Insert Email Address] with your order number and details of the issue. We will arrange for a return or replacement at no extra cost to you. Faulty items must be returned within 14 days of receiving your order.

6. Sale and Discounted Items

Items purchased during a sale or with a discount are subject to the same return policy, except where specified otherwise. If you wish to return an item bought in a sale, it must meet the standard return conditions outlined above.

7. Cancellation of Orders

You may cancel your order and request a full refund within 14 days of receiving the goods, provided the item(s) have not been worn, washed, or altered in any way. If your order has already been dispatched, you will need to follow the return process outlined above.

8. Contact Us

If you have any questions about this Refund Policy or need assistance with a return, please do not hesitate to contact us:

Novimae
Email: Info@novimaelondon.com