Terms and Conditions

Terms and Conditions

Last updated: 18 July 2025

These Terms and Conditions govern your use of the website and services provided by Novimae (referred to as "we", "us", or "our"). By accessing and using our website, placing an order, or otherwise interacting with us, you agree to comply with and be bound by these terms.

Please read these Terms and Conditions carefully before making a purchase or using our services.

1. General

These Terms and Conditions apply to all orders placed via the website Novimae.uk

We reserve the right to modify, update, or change these Terms and Conditions at any time. Any changes will be posted on this page with an updated revision date. By continuing to use the Website after any changes, you accept and agree to be bound by the updated terms.

2. Orders

All orders placed on our website are subject to acceptance by us. Once you have placed an order, we will send you an order confirmation email to acknowledge receipt of your order. This does not confirm acceptance of the order.

We reserve the right to refuse or cancel any order at our discretion. In the event of a cancellation, you will be notified and a full refund will be processed.

3. Pricing and Payment

Prices for our products are listed in GBP (British Pounds) and are inclusive of VAT, unless stated otherwise.

We accept payments via credit/debit card, and other secure payment methods as specified during checkout.

We take reasonable care to ensure that prices, descriptions, and availability of products are accurate, but we cannot guarantee that errors will not occur. If an error is found in the price of an item you have ordered, we will contact you as soon as possible to notify you of the mistake and offer the option to proceed with the correct price or cancel the order.

4. Shipping

We offer shipping options as outlined in our Shipping Policy. All orders are processed within 1-2 business days, and you will receive an email notification once your order has been shipped.

Shipping fees are calculated at checkout based on the weight of the order and delivery location.

Novimae is not responsible for any delays caused by the shipping carrier or external factors such as customs, weather, or strikes.

5. Returns and Refunds

We offer a 14-day return policy from the date of receipt, as detailed in our Refund Policy. Please ensure that items are returned in their original condition, unused, and with tags attached. Items that do not meet these conditions may not be eligible for a refund.

Refunds will be processed to the original payment method once we have received and inspected the returned items.

Please refer to our Refund Policy for more detailed information on returns and refunds.

6. Intellectual Property

All content on the Website, including but not limited to text, images, graphics, logos, videos, and software, is the property of Novimae and is protected by UK and international copyright laws.

You may not reproduce, modify, distribute, or create derivative works from any of the content on the Website without prior written consent from us.

7. User Accounts

To place an order, you may be required to create an account on our Website. You are responsible for maintaining the confidentiality of your account details, including your password.

You agree to provide accurate and complete information when creating an account, and you are responsible for any activities under your account.

8. Limitation of Liability

Novimae is not liable for any indirect, incidental, or consequential damages arising from your use of the Website, products purchased, or services provided.

Our liability is limited to the total amount paid by you for the product or service in question.

9. Privacy and Data Protection

We take your privacy seriously. Please refer to our Privacy Policy to understand how we collect, use, and protect your personal data.

By using our Website, you consent to the collection and use of your personal data as described in our Privacy Policy.

10. Force Majeure

We are not liable for any failure or delay in performance of our obligations due to causes beyond our reasonable control, including but not limited to natural disasters, government restrictions, strikes, or transportation failures.

11. Governing Law and Dispute Resolution

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.

Any disputes arising out of or in connection with these Terms and Conditions will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact Us

If you have any questions or concerns about these Terms and Conditions, please feel free to contact us:

• Company name: Novimae London

• Chamber of Commerce number: 97770116

• Trade name: Digital Global

• VAT number: NL005286806B35

• Customer service email: Info@novimaelondon.com

• Business address: Zadelmakersdonk 605, Apeldoorn, 7326JW.