Shipping Policy

Shipping Policy

Last updated: 18 July 2025

At Novimae, we aim to deliver your orders quickly and efficiently. We offer a variety of shipping options to suit your needs, and we work with trusted couriers to ensure your items arrive safely and on time.

By purchasing from Novimae, you agree to the terms and conditions of this Shipping Policy.

1. Shipping Methods & Delivery Times

We offer the following shipping methods:

• Standard Shipping: Delivery within 3-5 business days.

• Express Shipping: Delivery within 1-2 business days.

• International Shipping: Delivery times vary by destination (typically 7-10 business days for European countries and 10-15 business days for other international locations).

Please note that delivery times may vary during busy periods such as holidays or special promotions.

2. Shipping Costs

Shipping costs are calculated at checkout based on the weight of your order and your delivery address. You will be able to review the shipping cost before completing your purchase.

• Free UK Standard Shipping is available on orders over £[Insert Amount].

• Additional charges apply for Express and International Shipping.

3. Processing Time

Orders are processed within 1-2 business days of receiving your order. Orders placed on weekends or public holidays will be processed the next business day. You will receive an email confirmation once your order has been shipped, along with tracking information (if applicable).

4. International Shipping

We are happy to ship internationally. Please note that international orders may be subject to customs duties, taxes, and additional charges upon arrival in the destination country. These charges are the responsibility of the customer and are not covered by Novimae.

• Customs and Import Duties: Customs fees, taxes, and duties may apply depending on the country of delivery. These charges are determined by your local customs office, and we are unable to predict or control these fees.

• Shipping Time: International shipping times may vary based on the country of delivery and the courier.

5. Order Tracking

Once your order has been dispatched, we will send you an email with tracking information. You can use this information to track your order’s journey until it arrives at your address. Please allow 24-48 hours for tracking details to be updated in the courier system.

6. Incorrect or Missing Address

Please ensure that your shipping address is correct at the time of purchase. We cannot be held responsible for orders that are delayed or lost due to incorrect or incomplete addresses. If you notice an error in your shipping address, please contact us immediately at [Insert Email Address].

7. Shipping Restrictions

• We do not currently ship to PO Box addresses.

• We are unable to ship to some remote areas. If your address is outside of our delivery area, we will contact you with alternative options.

8. Lost or Damaged Packages

While we take every precaution to ensure your order is delivered on time and in perfect condition, there may be occasional delays or issues with shipping. If your package is lost or damaged in transit, please contact us at [Insert Email Address] as soon as possible. We will work with the carrier to resolve the issue, and if necessary, provide you with a replacement or refund.

9. Contact Us

If you have any questions about shipping or need assistance with your order, please don’t hesitate to contact us.

Novimae
Email: info@novimaelondon.com